Welcome to the Community, I'm very sorry for the problems you've been experiencing with your TV service recently.
I've located your account to take a closer look and can see you've spoken to our team, so I hope that means things are working as they should?
If not, reboot your box after reading this message and let me know that goes goes. If that still doesn't do the trick, I'll arrange for a member of the team to come and take a look ASAP.
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