Welcome to the Community, I'm really sorry to learn about the problems you're experiencing with your TiVo box at the moment.
I've not been able to accurately locate your account to take a closer look from our end for you unfortunately. So we can do that, are you able to respond to the private message I've sent with the requested information?
You can view the message by clicking the red envelope on the top left of this page. Sorry again for the inconvenience this must be causing, I want to help to get this sorted ASAP.