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Registered: ‎29-04-2010
Message 1 of 4 (89 Views)

Sound drop out on BBC channels

Has anyone else been experiencing sound drop out on BBC channels over the last few weeks? I've got a TiVo and it only seems to be on the BBC.  I've done the usual, checked connections, rebooted, run the tests, nothing.  

And is it a coincidence it now takes 15 or more seconds to move between functions, including the channel guide?!

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Registered: ‎04-07-2016
Message 2 of 4 (59 Views)

Re: Sound drop out on BBC channels

Hi martinianpaul,

 

Thanks for posting!

 

Really sorry to hear you're having TiVo® trouble.

 

I've run diagnostics on your account and I can see an issue with your input signal levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


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Registered: ‎19-06-2017
Message 3 of 4 (48 Views)

BBC1, 2, ITV and CHANNEL 4 pixelated images

Is anyone else having trouble with the above channels? Not only are the images pixelated but there is no sound either.

Ta.

Wayne

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Registered: ‎09-03-2011
Message 4 of 4 (32 Views)

Re: BBC1, 2, ITV and CHANNEL 4 pixelated images

Hi wdaniell,

Thanks for coming by and welcome to the community. Smiley Happy

I can see you've had an engineer call round since you last posted which is great to see.  I just wanted to stop by and see how things are now for you.  I hope all is working alright now.

Please keep us posted, we're here to help.

Collette.

 


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