Since moving over from Sky a couple of months ago I have noticed the picture and sound are often out of sync. It's not all channels and not all programmes but it does seem to be HD Channels that are affected. Is there a problem with my box or is this a feature of Virgin? On reading some of the past posts I fear the latter. Also the sound quality is worse in HD...it's a lot quieter and seems muffled some what, have to crank the volume up to near max. Is there a solution to this problem?
just a a tip for anyone using a surround sound system as we had all pictures and sound out of sync, especially HD channels.
we had the surround sound connected to the TV, and the TiVo connected to the surround sound, which then fed to the TV. An instant fix for us was to move the HDMI cable so that it went in to the TV instead of the surround sound, and then kept the surround sound in 'TV' mode - bingo! Full surround sound but no lag in voices and everything perfectly in sync. The Asian this happens with some surround sound systems is because the surround sound decodes and processes everything before passing the signal to the TV, and as the surround sound can process the HD sound quicker than the picture, the. You will often get a lag. So if you have a lag in audio or picture sync, plug the HDMI straight in to the TV instead!
We had/have the same problem. Engineer came and changed tivo box and tweaked everything but C4HD is still really bad and BBC1 Hd not much better. We had problems with C5HD but that is not so bad now. Still waiting for a resolution but I expect them to send an engineer out. Keep checking your inbox on here as one of the forum hepler will arrange an engineer visit.
Problem resolved...guy came round reset some settings and replaced a do-dar at the back of the thingy and seems to have done the trick. Maybe it wastnt installed correctly, it was a sunny Saturday afternoon after all.....
Very interesting. I decided to look on here after we'd just viewed a recorded item on our Tivo box. My wife has always complained of the voices being out of sync, and she's correct. We're now watching the remembrance service from the RAH live, and it's still slightly out. Also, when watching recorded items (often HD) we really have to turn the volume up. Do we have a similar problem which needs a visit to resolve it? Thanks. John.
Sorry to learn about the problems with your set top box, I'd like to run a few checks on the TiVo to see if we're detecting any issues from our end at the moment. I've sent you a private message requesting some information so I can do that.
You can view the private message by clicking the red envelope on the top left of this page.