Hi, On both my TiVo and Vbox, certain HD channels including Sky Sports 1 are not working. I get a message saying, 'this channel is not available at the moment' or sometimes it comes on but then freezes and goes off. I've checked service status in my area and nothing has been logged, I've tried resetting all the boxes with no joy. It's been like this around a week now - are there any known issues before I have to try and explain to the offshore call centre? I've been with virgin around 8-10 years so I'm assuming it could be something to do with the age of my equipment? Thanks
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They're on at the moment but keep going off intermittently so if you could book a technician that would be helpful. I've not rang Virgin about this as recently noticed my landline has no dial tone either, not sure if it's all linked but hopefully your technician could fix both? Kind Regards Brian