My V box has been off for some time and now I keep getting an error which says 'It seems this SmartCard is invalid (Ref 3014)' I have tried resetting the box a few times but that hasn't helped.
Welcome to the Virgin Media Community. I'm really sorry to hear about the problems with your set top box at the moment!
I've been able to locate your account and take a closer look at this from our end for you. I can see you've been able to give the team a call, so I hop this is all working as it should for you now?
Look forward to hearing from you
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