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Slow menu start up and slow guide

Having problems with menu/guide being slow to come up on the screen was told last year was a software problem and they were fixing it but still happening, also keeps coming up saying channel not available but then comes on.

also have noticed that the hard drive seems to be clicking sometimes as if its struggling

has anyone else had this problem and did they get it fixed, 

I dont want to talk to someone in Mumbai for them to stay on the phone while waiting to reboot, tried that still no better, dont want to upgrade to a V6 box in fact thinking of changing supply as they price of the basic package has gone up again.

can they just send me a new box out

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Message 2 of 2
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Re: Slow menu start up and slow guide

Hello jon1612,


Thanks for posting in the community.


I would like to arrange for one of our engineers to check the box and signals for you so I'm just going to send you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.


Speak to you soon.

Forum Team

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