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LEM54
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Slow channel changing

Our channels take ages to change, specially iPlayer 

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Re: Slow channel changing

Hi LEM54,

 

A warm welcome to our Community!

 

I'm sorry to hear you're having trouble with you channels.

 

I've located your account and I just need to know which box you're having the issue with. Is it the TiVo® or the VHD?

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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LEM54
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Re: Slow channel changing

Hi Josh,the TiVo box.

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Parrotperson
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Re: Slow channel changing

If everything is slow then see http://community.virginmedia.com/t5/Virgin-Media-TiVo-service/Slow-TiVo/td-p/3195456

if not then try a reboot (off then on). You could try home-thumbs down-thumbs up-play-play which I've tried but it only cures it for a few hours at best. I'm sure the mod will be back with more suggestions

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LEM54
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Re: Slow channel changing

Thanks, yep tried that, no difference. Think it Mic h  be a 150 call. Especially as we just got a whopping £3.49 per month increase notification. Grrrrrrrrrrr.

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Re: Slow channel changing

Hi LEM54,

 

Thanks for getting back to me!

 

I've run a diagnostic on your TiVo® and there's an issue there with the Input signal. Although it's unlikely this would cause problems with slow speed when navigating the box, it can cause issues with iPlayer and possibly channels (if left to get worse).

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment for a technician to investigate.

 

Look forward to hearing from you.  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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