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coth
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Message 1 of 9
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Slow TiVo

Like many others, I have a painfully slow box. I'm not interested in short term "band aid" fixes; I want a reliable service for my hard earned cash! What can I do?
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adecooper
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Message 2 of 9
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Re: Slow TiVo

Buy a firestick?
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Re: Slow TiVo

Hi coth

 

I'm really sorry to learn about the problems you're experiencing with your TiVo service.

 

We are aware that some customers may be experiencing slowness when using their TiVo® service. You can keep up to date with any updates on this issue on [this thread].

 

Apologies again for the inconvenience,

Craig


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coth
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Message 4 of 9
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Re: Slow TiVo

Hi Craig,

I checked out that post. It does appear to be recommending nothing other than a repeat of button entries, and also says to repeat this as required. As helpful as your reply is, is there no diagnostic step that can be taken here? It feels like an assumption is being jumped to here.
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foxhole
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Message 5 of 9
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Re: Slow TiVo

Recommended fix: Sky TV

I have the same issue as you, painfully slow antiquated hardware which is now way overdue an update.

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kev44
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Message 6 of 9
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Re: Slow TiVo

This is a joke my tivo is so slow!!
Going to check my account details to see when i can cancel.

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kev44
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Message 7 of 9
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Re: Slow TiVo

I just tried the thumb reset and this seems to have worked for me!
Back to a super fast tivo box...well quickish anyway. 

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coth
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Message 8 of 9
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Re: Slow TiVo

Hi Virgin Media,

Any replies for me?
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Message 9 of 9
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Re: Slow TiVo

Hey Coth

 

Thanks for the response, on the off chance that your issue isn't linked to the problem we're aware of that some TiVo boxes are operating slowly, I've been able to locate your account to run some tests.

 

There is an issue more local to you regarding the intermittent On Demand/Interactive services but as you're issue is more than that, I'd say it's linked to the issue I've posted above.

 

We're working hard to get this resolved, I'm sorry again for any inconvenience it has caused.

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


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