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Registered: ‎30-03-2017
Message 1 of 9 (341 Views)

Slow TiVo box

I signed up with Virgin late last year and have had a few issues with the service from the get go. But to date the most infuriating of all I s how slow the TiVo box is to react, especially going back to live tv from watching a recording/demand, can anyone advise how to solve this?...it is driving me crazy!

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Message 2 of 9 (550 Views)
Helpful Answer
confirmed by Mandy13s
‎07-04-2017 08:55

Re: Slow TiVo box

Hi Mandy13s,

Welcome to the Community!

Really sorry to hear you're having trouble with your TiVo®.

There's a little trick you can try to help speed up the TiVo® box. It works by removing unnecessary background data from the box.

All you need to do is go to the Home screen and on the remote control press Thumbs Down, Thumbs Up, Play, Play. The screen will then go blank for a few seconds. Once it comes back on, you should notice the box speed up!

Hope this helps! Smiley Very Happy

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Forum Team
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Registered: ‎04-07-2016
Message 2 of 9 (551 Views)
Helpful Answer
confirmed by Mandy13s
‎07-04-2017 08:55

Re: Slow TiVo box

Hi Mandy13s,

Welcome to the Community!

Really sorry to hear you're having trouble with your TiVo®.

There's a little trick you can try to help speed up the TiVo® box. It works by removing unnecessary background data from the box.

All you need to do is go to the Home screen and on the remote control press Thumbs Down, Thumbs Up, Play, Play. The screen will then go blank for a few seconds. Once it comes back on, you should notice the box speed up!

Hope this helps! Smiley Very Happy

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Registered: ‎30-03-2017
Message 3 of 9 (261 Views)

Re: Slow TiVo box

Thanks, this seems to have helped...for the time being!
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Superfast
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Message 4 of 9 (253 Views)

Re: Slow TiVo box

hmmm so I tried what I will call the "thumbs down solution'. 

Upon restart I tried going to box sets....delay .....delay....spinning wheel then....

Unexpected Problem C501...who knows what that means

 

 

 

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Registered: ‎30-03-2017
Message 5 of 9 (225 Views)

Re: Slow TiVo box

Update: TiVo box has gone slow again!
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Forum Team
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Message 6 of 9 (179 Views)

Re: Slow TiVo box

Hi Mandy13s, 

 

Thanks for your post and apologies to hear you're having a repeated issue with this. 

 

Have the steps Josh posted before been able to help you again? 

 

Currently all stats on the box look great. All within their rightful levels with no issues. 

 

Come back and let us know.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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Registered: ‎30-03-2017
Message 7 of 9 (170 Views)

Re: Slow TiVo box

Hi Kath

initially it worked for a little while but then startedgoing really slow again to the point where it kept freezing. To overcome this I have resorted to rebooting the box each time it happens.

Mandy13s

 

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Superfast
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Message 8 of 9 (165 Views)

Re: Slow TiVo box

There have been many, many reports of this behaviour since VM updated (broke) the Tivo last year. I have seen statements that the complaints are reducing but I suspect this is because many have paid to change to the new V6 box. Sadly it looks as if VM are not able to offer a long term fix so you have a choice of

1. Paying for a V6.

2. Repeatedly clearing and rebooting the box.

3. Get used to slow, slow responses.

As well as the home, thumbs, thumbs, play play clearing of the cache every 2 days I also do the following

a) Do not use thumbs and suggestions

b) Permanently delete all recently deleted recordings regularly.

c) Watch and delete recordings quickly to keep at least 50% clear disk space.

e) Clear thumbs and suggestions weekly. Under settings, reset Tivo.

f) Turn Tivo off once a week, then turn back on 10 minutes later.

Not sure if all are stricktly necessary but by doing this my Tivo mostly works at about half the speed of my even older V+ box.

Welcome to super fast Virgin Media.
Superfast
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Message 9 of 9 (154 Views)

Re: Slow TiVo box

Yes Vircom this is my assessment too.

your advice is sound.....and don't get me started on TV anywhere which I also used to be able to work, but now doesnt work at all.

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