Thanks for getting back to me. The box is incredibly slow navigating and takes some 5-10 seconds after a show/channel is selected for it to show. I've tried turning off and on again, even deleted all of our saved programs but it's still super slow!
What I would like to do is to arrange for one of our engineers to take a look at this so I'm just going to pop you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.
It is everything I do. I have 2 boxes in different rooms and they're both the same. I select a different channel and its 5 secs until it shows the next channel. Any option I choose on the My Shows button also takes ages. When I had Sky everything I selected was instant. This box just doesn't seem powerful enough for everything it needs to do. Most disappointing and wished I never left Sky.