Thanks for your post and welcome to the forums. It's great having you here in the Community
I'm sorry to learn that you are having an issue with the Sky premium channels. I can see since posting you've already called and spoken to our team who have arrange for an engineer to attend to take a look at this.
Come back and let us know how the visit goes. We're here if you have any other queries or questions too
Kath_F Forum Team
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