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Sky on demand

For the past week I have been experiencing problems with sky on demand. My boy is addicted to Cars and every time it gets to 18 mins it says it is unavailable and displays code 6117. Occasionally it works fine but have been experiencing this message a lot over the past week.
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Re: Sky on demand

Hi plinn,

A warm welcome to our community Smiley Happy

I'm sorry that you're getting this error frequently when using Sky On demand.  I'll be happy to help check this out for you.

I have taken an initial look at your box remotely and all looks fine signal wise.  I'd like to find out more about this fault if that's ok?

*  Will this happen on any other On Demand programme/Movie?

*  What times is this film being ordered?

If you can let me know I can help further.

Collette Smiley Happy

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