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carpet_martin
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Message 1 of 19
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Sky Cinema HD missing from On Demand

Hi all,

Apologies if this has already been posted but I can't work out how to watch Sky Cinema movies in HD from the On Demand section.

There used to be the option of HD but with the new update this option is missing and I can only watch in SD.

Surely Virgin haven't dropped HD from On Demand?

Thanks,

CM
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trentman
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Message 6 of 19
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Re: Sky Cinema HD missing from On Demand

Hi Carpet-Martin,

Definitely no HD option - and it's not the only one in the New This Week Folder.

The Man From U.N.C.L.E., Minions, Tokyo Tribe, Dragon Ball Z and Sixteen are all SD only.

Isn't this a lousy way of finding HD films.

 

 


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Superuser
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Message 2 of 19
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Re: Sky Cinema HD missing from On Demand

Where HD is available for a film, you'll see both an SD and HD option when you go to 'Watch' the film. The same applies to Virgin Movies on Demand, the format option for SD or HD is at the point you select to watch it.

If you're only seeing an option for SD, then there isn't an HD version currently available. Not all Sky Cinema films will have an HD version.
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I work for Virgin Media - but all opinions posted here are my own
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carpet_martin
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Message 3 of 19
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Re: Sky Cinema HD missing from On Demand

Thanks Ben.

So Virgin haven't got the new Star Wars movie in HD on demand? What an utter joke. I'll be quitting this weekend and going back to Sky.
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Superuser
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Message 4 of 19
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Re: Sky Cinema HD missing from On Demand

The Force Awakens should have an HD option. If it's not that's actually a fault. Normally I'd expect that all 'New This Week' films have an HD version.

I've flagged this to the Forum team to investigate.

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I work for Virgin Media - but all opinions posted here are my own
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carpet_martin
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Message 5 of 19
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Re: Sky Cinema HD missing from On Demand

It definitely doesn't at my end.

Can anyone else confirm or not please?
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trentman
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Message 6 of 19
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Re: Sky Cinema HD missing from On Demand

Hi Carpet-Martin,

Definitely no HD option - and it's not the only one in the New This Week Folder.

The Man From U.N.C.L.E., Minions, Tokyo Tribe, Dragon Ball Z and Sixteen are all SD only.

Isn't this a lousy way of finding HD films.

 

 

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Jacko1612
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Message 7 of 19
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Re: Sky Cinema HD missing from On Demand

Not on my TiVo either.
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Forum Team
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Message 8 of 19
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Re: Sky Cinema HD missing from On Demand

Hi guys, 

 

Thanks for your post and apologies to hear that you've not been able to watch The Force Awakens in HD. 

 

We are aware of this and are working to get this resolved. The fault for this is F004714969 and we're hoping to get this resolved by tomorrow. 

 

Reboot the TiVo® tomorrow and things should be resolved for you Smiley Happy 

 

If you are still having an issue, come back and let me know.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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carpet_martin
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Message 9 of 19
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Re: Sky Cinema HD missing from On Demand

Hi Kath_F,

Thanks for the reply. Please can you confirm how much Virgin Media will be refunding to affected users who were not able to access content they had paid for for a week?

Thanks,

CM
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BinghamBloke
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Message 10 of 19
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Re: Sky Cinema HD missing from On Demand

If that is the case then how much of a refund do we all get now that there are no HD films available for longer than 30 days?
It's a joke that I was told this would be a temporary shortage to service back in February!!!!