I have a Tivo and Broadband in the Luton area. My Tivo works fine for the most part, even if it is a sluggish, ill-designed piece of kit.
But is it just me or is the picture a little flaky? I have noticed that lines crackle across the screen at regular intervals, most noticeable to me when watching certain terrestrial channels in HD. I usually notice this when watching recordings, but it is there on live TV just the same.
I contacted customer service a while back (again) and they said there were reports of problems in the area and ran tests and rebooted it etc... blah blah. I told them at the time that the 3 tuners the Tivo has were all showing slightly less than 50% signal strength, which to me didn't seem good. Anyway they said to wait a while and see what happens, but again I am having issues and I wonder if I am not alone. It is a minor issue really, I mean it doesn't make things unwatchable, but it is odd that the picture breaks up every few minutes, however slightly, and yet if you watch the same channel via Freeview - nothing, fine. That is not what I pay Virgin for.
Signal strength seems better at the moment, as in just over 50%, bar one tuner at 49%, but even so I'm not sure if this is the problem.
Thank you for coming in and posting your comment for the first time, I'd like to welcome you from the Team and I
I'm sorry that there's been a lack of quality in the screen when viewing your shows.
I'd really like to check on the account and haven't been able to so far. Can you please take a look at your 'Inbox', I've sent you a 'Private Message'. You can find this by clicking on the little blue envelope near the top right of the page.
Sounds like adjustments are required on your drop. The tuner test only tests the TV channels they are tuned too at the time. Linear TV streams cover a huge amount of RF Spectrum, & if there is high resistance somewhere some channels at the lower end of that spectrum will show OK while others higher up will show a fault. Really needs a tech to have a look at it.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile