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Registered: ‎14-07-2017
Message 1 of 4 (155 Views)

Service Message on TiVo Box

Recently the TiVo box has been a bit spotty, still playing shows, but showing nothing when you access the TV guide, then a couple days ago I got a message saying "Virgin Media Service Interrupted" and that it hasn't connected for 30 Days (M58) and was wondering if anyone had any advice or information on this if possible.

Thanks

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Registered: ‎09-03-2011
Message 2 of 4 (111 Views)

Re: Service Message on TiVo Box

Hi Haeych,

Thanks for coming by and welcome to the community. Smiley Happy

I am sorry to hear that you're getting this error. I wanted to pop by and see if I can help.  I have carried out some checks with the box remotely but it is showing 'offline'.  Can you please let me know if the box was turned off/on at the time of this post?

If it is turned off, can you power back on and let me know so I can check it again for you?

I look forward to hearing from you.

Collette.


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Registered: ‎14-07-2017
Message 3 of 4 (89 Views)

Re: Service Message on TiVo Box

Hi Collette,

The box is plugged on but on standby, also the account that use for the forums, I don't think, isn't linked to the account that the Media Box is tied to if that helps.

Thanks for replying

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Registered: ‎26-03-2012
Message 4 of 4 (63 Views)

Re: Service Message on TiVo Box

Hi Haeych,

 

Thanks for getting back to us.

 

I'd like to confirm a few details so I'm just going to send you a private message which you will find if you click on the purple envelope at the top right of the screen.

 

Talk to you soon

Rose
Forum Team


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