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steelysteph
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Samsung + box noisy

Hi.  We joined the Virgin Media family last week and, as a welcome deal, we were had a second box installed. This is a Samsung + box which is too noisy to leave plugged in, it sounds like the fan or maybe hard drive.

Is it possible to get this changed, I've tried calling Customer Services but I haven't been successful in actually speaking to a real person.

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Superuser
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Re: Samsung + box noisy

You can get this swapped to a TiVo box, this also has a hard drive in it but doesn't have a fan.

However it can be down to an individual as to whether this will be noisier or quieter. Personally I've got a TiVo box in my bedroom and I don't notice the noise.

To swap to a 500GB TiVo, there would be a £14.99 delivery and activation fee and on Full House (XL) it should only be £1 more a month than your existing additional box.

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I work for Virgin Media - but all opinions posted here are my own
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steelysteph
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Re: Samsung + box noisy

Thanks for the reply, can you tell me how to actually get that done?  I've tried calling without success (no one answers) and online chat is constantly busy.

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