I've just made the switch from BT to Virgin Media and I must say it's a massive relief!
However I a while back I purchased a Samsung UE48JU7500 and used it's Universal Remote with our BT TV just fine. Here's a pic of the remote, I think they refer to it as a Smart TV remote.
Anyway, now I've upgraded to the TiVo box that comes with VM I don't seem to be able to control the TiVo box at all. I can't even do anything simple like change the channel or turn it off and on let alone access the TV Guide on Home. When I use the Universal Remote setup feature on the TV I do have the option to choose either a TiVo STB or a Virgin Media STB (amongst many others) but no matter what I select the Smart remote won't control the Tivo.