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PeteL23
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SYNC Timing / RCS Partial Service errors

Hi,

My system loses signal hourly, TV screen pixelates and loses sound. Could you look into it for me please.

Here's the info from the box

 

Thanks

Network log

Date And Time

Error Number

Event Description

2016-12-11 12:08:32.00

84000700

RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 12:08:33.00

84000500

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 13:03:08.00

84000700

RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 13:03:08.00

84000500

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 13:57:45.00

84000700

RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 13:57:45.00

84000500

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 14:52:23.00

84000700

RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 14:52:23.00

84000500

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 15:46:59.00

84000700

RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 15:46:59.00

84000500

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 15:46:59.00

84000700

RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 15:47:00.00

84000500

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 16:41:36.00

84000700

RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 16:41:36.00

84000500

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 17:36:11.00

84000700

RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 17:36:12.00

84000500

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 18:30:48.00

84000700

RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 18:30:49.00

84000500

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 19:25:26.00

84000700

RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 19:25:27.00

84000500

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

 

 

Downstream bonded channels

Channel               Frequency(Hz)  Power

(dBmV) SNR

(dB)       Modulation        Channel ID

1              299000000           4.8          37.6        256 qam              7

2              323000000           4.6          37.6        256 qam              10

3              315000000           4.4          37.6        256 qam              9

4              307000000           4.3          37.6        256 qam              8

5              291000000           5              37.3        256 qam              6

6              283000000           4.9          37.3        256 qam              5

7              275000000           4.1          37.3        256 qam              4

8              267000000           3.7          37.3        256 qam              3

9              259000000           3.7          37.6        256 qam              2

10           251000000           4.3          37.6        256 qam              1

 

Upstream bonded channels

Channel ID          Frequency(Hz)  Mode    Power

(dBmV) Modulation        Channel Bandwidth(Hz) Symbol Rate (ksps)

2              31000000             ATDMA 46           64 qam 6400000                5120

1              37600000             ATDMA 46           64 qam 6400000                5120

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Re: SYNC Timing / RCS Partial Service errors

Hello PeteL23,

 

Welcome to the community Smiley Happy

 

I have located your account and I can see a technician has been booked so please let me know if you still experience any problems after your visit.

 

Kind regards

 

Rose
Forum Team


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