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T0rNaDo69
On our wavelength
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Message 1 of 7
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STOP IT

stop keep rebooting my box while im watching tv.

im getting fed up with it and having to wait for ages for it to come back on.

and miss a lot of the program i was watching.

why not reboot it when its in STAND BY when im not watching it.

 

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ozsat
Trouble shooter
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Message 2 of 7
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Re: STOP IT

VirginMedia only reboot the box very occassional - never more than once a week and then in the early morning.

 

If you box is rebooting more often - then there is a fault!

==================================
V6 TiVo (with MRS)
VIVID 350 Optical Fibre (350/20mb) in Area 31
SkyQ Silver Bundle (UHD)
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Forum Team
Forum Team
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Message 3 of 7
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Re: STOP IT

Hello T0rNaDo69,

 

Sorry to hear about the issue you're experiencing with your Virgin box and welcome back to the community.

 

I have been able to locate your account and there does seem to show a signal issue here so I would like to send one of our team out to get this resolved.

 

If you click on the purple envelope at the top right of your screen you will see a message waiting for you with further information.

 

Speak soon

 

 

Rose
Forum Team


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T0rNaDo69
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Message 4 of 7
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Re: STOP IT

it was about 3am or so,

but i cant see why it cant do it later at 5 or 6am...

and only when box is in stand by mode..

 

it was a software update that took about 15mins.

 

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T0rNaDo69
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Message 5 of 7
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Re: STOP IT

hi rose_B

there is an issue, ? this box isn't only a month old i think.

ok il reply to my PM 

 

thanks.

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Message 6 of 7
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Re: STOP IT

Hello T0rNaDo69,

 

Thanks for your replies, can I just confirm something though as you said it happened 3am due to a update. How often is your box rebooting itself? If you wasn't already aware Virgin are rolling out the Phase 6 updates to the TiVo® boxes and your area is one of them so if its only rebooted once or twice then this would be completely normal. If it's rebooting itself often this would most likely be a fault so I'd then like to book a technician visit.

 

Looking forward to hearing from you

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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T0rNaDo69
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Message 7 of 7
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Re: STOP IT

i wasn't aware about new updates coming out.

il keep a eye on it,

i didn't watch tv late last night and wont be tonight either.

cheers.
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