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Anna57
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Rubbish service. On 3rd TiVo in a week and still doesn't work!!!!

TiVo deleting programmes. This happened to us twice. Went from 72% to 48% in one second and deleted folder empty. On third TiVo in the space of two weeks. Hard drive packed up on second TiVo after 2 days. Third TiVo not recording properly. Showing as offline when I rang virgin. One catch up is buffering. Still got problems!!! Fed up ringing and waiting in for engineers. 

Since broadband was supercharged last December internet completely unreliable 

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Forum Team (Retired) BenD_H
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Re: Rubbish service. On 3rd TiVo in a week and still doesn't work!!!!

Hi Anna57,

 

Many thanks to coming back to the Community, I'm very sorry to learn that this is something that is still happening in the home. 

 

I've been looking into the TiVo and I can see that there's been a few issues that have accumulated. An SNR (Signal to Noise Ratio) has occurred and would need to be looked at by an engineer once and for all.

 

I've popped you a 'Private Message' over, this will be in the little red envelope, (top left of page ) Smiley Happy
 
Speak to you soon.
 
Ben

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