Virgin will send a box with instructions to send the equipment back to virgin you can return the equipment back to virgin but I'm not to sure how to answer your quirey the forum team can help more with this I'm not to sure they will contact you with details jonni I'm only helping with TV issues to kind of help the team out with issues they will answer you on what to do from jonni
CALLING ALL VIRGINS OUT THERE....or just Virgin Media will do
Can you please get in touch to send me a box to return your useless TIVO box. It's sitting crying in the corner of my room, traumatised by what is has watched. I was promised a return box on the phone and I cant be bothered to wait another 3 days on your phone lines trying to get this sorted.
Get in touch if you want it back. Otherwise it is going to the tip on Sunday. You have been warned.
Thanks for posting and I'm sorry to hear you haven't received any return packaging as of yet.
Let me get this looked into for you and I would also just like to confirm the address you would like it sent to so if you click on the purple envelope at the top right of the screen you will see another message requesting further details.