Sorry to hear you haven't received the postal return gear. Have you moved yet? If so, can you tell me the new address so I can get it sent out to you? I'll send you a private message (purple envelope at the top right of your screen) so I can grab those details from you.
Also, we've recently changed our returns policy so you'll only need to send back the TiVo® box. All of the other equipment can be taken to your Local Recycling Centre.
Look forward to hearing from you!
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