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AndreaH
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Return box not big enough

I have been sent packaging to return my old TIVO box & modem etc... but the box sent doesn't appear big enough! I have quite an old set top box - is there different packaging that could be sent to me?
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Forum Team
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Re: Return box not big enough

Hi AndreaH,

A warm welcome to our community Smiley Happy

I will be happy to help get this sorted for you.  I will send you a private message to requested further details if that's ok?

Look for the purple envelope icon above. 

Collette Smiley Happy


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Forum Team
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Message 2 of 4
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Helpful Answer

Re: Return box not big enough

Hi AndreaH,

A warm welcome to our community Smiley Happy

I will be happy to help get this sorted for you.  I will send you a private message to requested further details if that's ok?

Look for the purple envelope icon above. 

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


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freshgoat
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Re: Return box not big enough

Hi, I've been sent a TiVo return box that is too small for the unit. Is there a larger box that could be sent or can I box and return it myself? Thanks. John
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Re: Return box not big enough

Hello freshgoat,

 

Sorry to hear about this I will need to locate your account and check what has been sent out to you.

 

I've just sent you a private message which you will find in the purple envelope at the top right of the screen.

 

Speak to you soon

Rose
Forum Team


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