I wanted to get rid of several series records that I didn't intend to set and also wanted to reselect favourites so I used a complete reset.
When the box restarted, it had an error message at the first step "connecting" — it suggested a restart and try again.
I've done that several times now.
Our other box (non-Tivo) is working fine on both cable outputs so it's not a cable problem.
The best way to delete stuff is to do it in the normal way. By doing a full reset it's obviously caused your box to fail. It may have been on its way to that but the only thing now is to phone in for help 150 free from a virgin phone or 03454541111
I'm really sorry to learn about the problems you're experiencing with your TiVo box lately.
I've been able to locate your account and take a closer look at this from our end for you, we're seeing the box as online at the moment, so I hope that means it's working for you?
If that's not the case, respond here and I'll take a look for you right away
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