how do we get a replacement remote? The key texts have all faded away on ours which makes using it very difficult.
Phone 150 or 0345 454 1111 and take the options for a TV fault then ask for a new remote.
Thanks for posting!
I've located your account and I can see you've been sent out a replacement remote control. Is it working okay?
Pop back to us if you get any more trouble.
All the best!
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Yes, thank you. It's nice to be able to see which button is which again!