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Popamelon
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Message 1 of 15
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Replacement Tivo box very noisy

Replacement Tivo box just fitted but new one has a very noisy background tapping. Is this normal?

I have read a thread which seems to be quite regular but I cannot see a resolved answer. Please help

Dave

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jc83
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Message 2 of 15
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Re: Replacement Tivo box very noisy

Still waiting to hear from them since I last posted on here,I'm on second noisy one , hopefully get an answer before end of week or am cancelling and going back to sky .

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DaveSheppard
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Message 3 of 15
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Re: Replacement Tivo box very noisy

Thanks for info, doesn't give you much faith in customer service does it!
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Forum Team (Retired) BenD_H
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Message 4 of 15
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Re: Replacement Tivo box very noisy

Hi Popamelon,

 

Thanks for posting your comment on the TiVo replacement. I'm sorry to hear that this is making some unwanted noise. Customers like yourself have mentioned previously of some noise but this shouldn't be something that can affect the viewing experience.

 

Can you tell me if this is noticeable above the TV shows?

 

Keep in touch. 

 

Ben


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Forum Team (Retired) BenD_H
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Message 5 of 15
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Re: Replacement Tivo box very noisy

Hi Jc83,

 

Thanks for popping in here also, I was wondering if you've been able to have any success when getting in touch with us? 

 

Keep in touch.

 

Ben


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DaveSheppard
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Message 6 of 15
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Re: Replacement Tivo box very noisy

Thanks for reply, yes on many programs you can hear the noise as well as the voices. This did not happen with the box it replaced.
Hope to get it sorted soon. Dave
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mikeydrelox
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Message 7 of 15
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Re: Replacement Tivo box very noisy

it seems this is a very common problem

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DaveSheppard
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Message 8 of 15
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Re: Replacement Tivo box very noisy

Yes it seems that way but if that common why won't virgin do anything about it???
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fletch26
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Message 9 of 15
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Re: Replacement Tivo box very noisy

I'd demand a replacement if I was you.  Also try and make sure the replacement is a Samsung as they are slightly faster than the Cisco versions.  Although the installer will probably say he can't give you a choice.

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Wolfie11
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Message 10 of 15
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Re: Replacement Tivo box very noisy

Mine has started making a similar and intermittent tapping noise. Sometimes it almost sounds like there's a cricket trapped in the box or like DVD's sound when the disk is skipping. It doesn't normally affect us watching it when it makes the noise but it does sound odd.

 

Ironically the intermittent problem I've had for months, where recordings freeze, pixellate and jump seems to have gone away at much the same time.

 

Does anyone know if this ius the start of a terminal decline for the box?

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