Menu
Reply
  • 22
  • 0
  • 2
WSG
On our wavelength
10,006 Views
Message 1 of 18
Flag for a moderator

Replacement Tivo Remote.

Tivo remote not working.
 

My Tivo remote has finally worn out.

The legends on the keys wore off ages ago. Now the buttons don't all work. They require a good extra hard press to elicit a response.

HOW do I go about getting a new on and what is the cost?

 

 (oops - I first posted this in the wrong category. - sorry)

0 Kudos
Reply

Helpful Answers
  • 10.33K
  • 920
  • 2.1K
Superuser
Superuser
19,958 Views
Message 2 of 18
Flag for a moderator
Helpful Answer

Re: Replacement Tivo Remote.

Free of charge. Phone Virgin Media on 150 or 0345 454 1111 and take the options to report your TV fault.

0 Kudos
Reply

All Replies
  • 10.33K
  • 920
  • 2.1K
Superuser
Superuser
19,959 Views
Message 2 of 18
Flag for a moderator
Helpful Answer

Re: Replacement Tivo Remote.

Free of charge. Phone Virgin Media on 150 or 0345 454 1111 and take the options to report your TV fault.

0 Kudos
Reply
  • 22
  • 0
  • 2
WSG
On our wavelength
9,998 Views
Message 3 of 18
Flag for a moderator

Re: Replacement Tivo Remote.

Oh, Wow, Thanks Virgin - you leave me with a smile on my face yet again.

Thank you Ernie for the info.

 

W//

  • 2
  • 0
  • 0
kaylx26
Joining in
9,575 Views
Message 4 of 18
Flag for a moderator

Re: Replacement Tivo Remote.

Hi, my Tivo remote has stopped working. The coloured buttons eg. The red button and home button are not working us there any chance I could get a replacement?

Kind Regards
Kayleigh
0 Kudos
Reply
  • 4.28K
  • 102
  • 1.14K
frank_gm
Community elder
9,573 Views
Message 5 of 18
Flag for a moderator

Re: Replacement Tivo Remote.


kaylx26 wrote:
Hi, my Tivo remote has stopped working. The coloured buttons eg. The red button and home button are not working us there any chance I could get a replacement?

Kind Regards
Kayleigh

See above.

 

Nice to be able to post again, after their mistake (removed by the Censorship team).
¡No Pasarán!
0 Kudos
Reply
  • 848
  • 37
  • 134
fatblokefletch
Well-informed
9,569 Views
Message 6 of 18
Flag for a moderator

Re: Replacement Tivo Remote.

0 Kudos
Reply
  • 2
  • 0
  • 0
kaylx26
Joining in
9,564 Views
Message 7 of 18
Flag for a moderator

Re: Replacement Tivo Remote.

Finally got through to a human and they're sending me one out
0 Kudos
Reply
  • 9
  • 0
  • 0
drywsdad
Joining in
3,298 Views
Message 8 of 18
Flag for a moderator

Re: Replacement Tivo Remote.

Our remote is rattling and some of the symbols have worn away I'm hoping and praying it will last until it's replaced, make a smile customer too pretty please ? 

0 Kudos
Reply
  • 5.14K
  • 184
  • 316
Forum Team
Forum Team
2,680 Views
Message 9 of 18
Flag for a moderator

Re: Replacement Tivo Remote.

Hello drywsdad,

 

Welcome back to the community. Just like our superuser Ernie_C had advised if you give us a ring on 150 free from a Virgin line or 0345 454 1111 from any other phone then one of our advisors will be able to look into it for you.

 

Kind regards

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 1
  • 0
  • 0
AndyLN6
Joining in
2,259 Views
Message 10 of 18
Flag for a moderator

Re: Replacement Tivo Remote.

Just wasted 30 minutes of my time phoning regarding this problem only to be told it's been escalated and they'll 'get it fixed' in 24 hours.  Which is quite impossible as it can only be fixed if the remote is replaced.  A complete waste of my time and of Virgin Media's resources too.  Arrghh!!!  And at the end of it I've still got a remote that's not working properly.

0 Kudos
Reply