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Msserina81
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Message 1 of 8
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Remote syncing help

Hi how do I sync a brand new virgin remote to my TiVo box ?
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Superuser
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Message 2 of 8
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Re: Remote syncing help

You don't have to 'sync' a TiVo remote to a TiVo box - the remote just controls the TiVo.

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Msserina81
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Message 3 of 8
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Re: Remote syncing help

It doesn't work with the box ? I've two remotes as I thought one was broke as it wasn't working and the second one don't work either
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Forum Team
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Re: Remote syncing help

Hi Mssmerina81

 

Welcome to the Community, I'm sorry to hear about the problems with your remote lately.

 

As you've tried more than one, could you press the buttons on the front of the box itself to see if you get a response? Also, do the remotes you're using look like this?

 

Look forward to hearing from you

Craig


New around here? To find out more about the Community check out our Getting Started guide


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Msserina81
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Message 5 of 8
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Re: Remote syncing help

Yes they look like that. With a silver virgin logo at bottom. I can turn channel over using the buttons on the box
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Forum Team
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Message 6 of 8
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Re: Remote syncing help

Thanks for the fast response Msserina81

 

Sorry to hear about this issue, did you have the second remote delivered quite recently? It's either a big coincidence or there's an issue with the sensor on your set top box, either of which we'll get resolved soon.

 

Look forward to hearing from you

Craig


New around here? To find out more about the Community check out our Getting Started guide


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Msserina81
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Message 7 of 8
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Re: Remote syncing help

Yes just before Christmas I've tried new battery's in both of the remotes too.
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Forum Team
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Message 8 of 8
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Re: Remote syncing help

Thanks again for the fast response,

 

I'd like to arrange for a member of the team to come and take a closer look at your set top box, if you're available? 

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

Look forward to hearing from you

Craig


New around here? To find out more about the Community check out our Getting Started guide


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