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Pkm81
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Remote stopped working!

Hi I wonder if someone can help? My TiVo remote control has stopped working. How do I get a replacement?
Thanks in advance
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Superuser
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Re: Remote stopped working!

phone 150 and select the tv faults option







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Superuser
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Re: Remote stopped working!

phone 150 and select the tv faults option






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Forum Team
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Re: Remote stopped working!

Hi Pkm81,

 

Welcome to the community Smiley Happy

 

I'm sorry to hear that you're remote control isn't working at the moment.  It would be great to hear how you get on with getting a new one.

 

I thought I would pop our Remote Control Guide here in case it may be useful for you for when your new remote control arrives.

 

I'm here to help if you need me.


Tech fan? Have you read our Digital life blog yet? Check it out


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Pkm81
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Re: Remote stopped working!

Hi Collette

I have not got a virgin media phone line so obviously short code 150 does not work. How else do I go about registering for a new remote?

Thanks in advance
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Superuser
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Re: Remote stopped working!

0345 454 1111

-----------------------

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Forum Team
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Re: Remote stopped working!

Hi Pkm81,

 

Thank you for your reply :0

 

As HowardML has mentioned you can call 0345 454 1111 from any other line or alternatively you can reach us via our online chat team via Contact Us.  Select TV then Help with my remote control and then Chat Online.

 

Let us know how you get on Smiley Happy

 

Cheers.


Tech fan? Have you read our Digital life blog yet? Check it out


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alanbowman
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Re: Remote stopped working!

Well none of them options will work !!!  just sent round and round, no option to talk to someone or anything to do with Remote being replaced. 

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Pkm81
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Re: Remote stopped working!

Same Alan

You would think there would be an online request form or something to make it simple. If you are a long term VM customer as I am it's bound to happen that remotes play up!!
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