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Garsinicol
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Red button

Anyone having problems with the red button service for sky sports?
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Forum Team
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Re: Red button

Hi Garsinicol,

A warm welcome to our community Smiley Happy

I will be happy to help check out any issue you're having with the red button feature for you.

I have taken an initial look at your box remotely and all is looking fine signal/power level wise at the moment.  If you're still having trouble with the Red Button feature can you please reply with the following information:

* Which Sky Sports channel is affected?

* is this HD or SD?

* Does it affect any other channel such as BBC?

* Do you get any error message when using the red button feature?

* Has a reboot helped?

* Does it affect all of the boxes in the home?  Or just the one box?  If just the one box can you please specify which box?

I'm here to help so please keep me posted.

Collette Smiley Happy

 


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Garsinicol
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Re: Red button

Hi, It's Sky Sports 3 , we only have the one TiVo box. There is no error message , it just tells us that this option is not available. Re-booting hasn't helped either .
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Forum Team (Retired) BenD_H
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Re: Red button

Hi Garsinicol Smiley Happy

 

Thank you for coming back and replying to Collette, I was wondering if you've been able to test all of what she has originally suggested?

 

* Is this HD or SD?

* Does it affect any other channel such as BBC?

 

I have had a look into the services and found that the TV services are running good apart from some T3 timeouts, which is a little concerning. I would like to help and I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.
 
Stay in touch and have a great day.
 
Ben

 


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