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Richard66447
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Recover programs to replacement TIVO

Hi there,

I have just been speaking to retentions, while on the call I asked what happens if I get a replacement TIVO box as I have a few series on it that I haven't watched yet & don't want to lose them [my current box appears to be faulty]. She told me I could recover my recorded programs from their [Virgin] server and she would email me instructions on how to do it.  Well I have received the email but nothing stands out on how to do this. Was she mistaken or have I missed something?

Thanks for your help

Richard

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Superuser
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Re: Recover programs to replacement TIVO

You can't recover recorded programmes.

What you are able to do is copy Series Links, Thumb ratings and Wishlists from one box to another, including after a fault visit.

Also with the new Series Link+, for any Links that are copied over, TiVo can search available On Demand sources for available episodes - so you may still be able to watch episodes that you hadn't yet watched from the recordings.
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I work for Virgin Media - but all opinions posted here are my own
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Richard66447
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Re: Recover programs to replacement TIVO

Cheers Ben.

I spent a couple of hours searching for this & came to the conclusion she was mistaken as the only thing I could find was the series link that you mentioned.

I should have realised it was to good to be true.

Richard 

 

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