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Ajc161
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Recored playback

I am experiencing problems with recored play back its jumping all the time only had it installed for a week nothing but problems already
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Parrotperson
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Message 2 of 6
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Re: Recored playback

If this includes live to then your signal levels need adjusting. If it's just your recorded programs then you've been unlucky to get a duff  hard drive. Either way ring 150 free from a virgin phone or 03454541111 for help. 

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Ajc161
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Message 3 of 6
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Re: Recored playback

No its just recorded programs they have already adjusted the signal it's on 85% the box always freezes when I go to turn it on so I have to restart it
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Forum Team
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Re: Recored playback

Hi Ajc161

 

Welcome to the Community, I'm really sorry to learn about the problems you're experiencing with your TV service at the moment.

 

I've been able to locate your account and run some tests on the set top box from our end, we're seeing some problems and I'd like to arrange for an engineer to come and take a closer look if you're available?

 

I've sent you information regarding that in a private message, which you can view by clicking the purple envelope on the top right of this page.

 

Look forward to hearing from you and getting this issue resolved.

Craig


New around here? To find out more about the Community check out our Getting Started guide


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Ajc161
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Message 5 of 6
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Re: Recored playback

Hi I've already phoned virgin and they said that the box is faulty even though it's on two weeks old they said it's a manufacturer fault so there sending me a new box if it's a manufacturer fault I am guessing that the new box will be faulty starting to regret ever leaving sky
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Forum Team
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Re: Recored playback

Hello Ajc161,

 

Glad to hear you're going to receive a replacement box, please let us know how you get on or if you have any further issues and we'll look into it for you.

 

Kind regards

 

 

Rose
Forum Team


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