If this includes live to then your signal levels need adjusting. If it's just your recorded programs then you've been unlucky to get a duff hard drive. Either way ring 150 free from a virgin phone or 03454541111 for help.
Welcome to the Community, I'm really sorry to learn about the problems you're experiencing with your TV service at the moment.
I've been able to locate your account and run some tests on the set top box from our end, we're seeing some problems and I'd like to arrange for an engineer to come and take a closer look if you're available?
I've sent you information regarding that in a private message, which you can view by clicking the purple envelope on the top right of this page.
Look forward to hearing from you and getting this issue resolved.
Hi I've already phoned virgin and they said that the box is faulty even though it's on two weeks old they said it's a manufacturer fault so there sending me a new box if it's a manufacturer fault I am guessing that the new box will be faulty starting to regret ever leaving sky