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garethp
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Recordings pixelated and jumping

Hi Support,

Can someone check the health of my Tivo box please.

As of late, I am noticing more and more recordings suffering from pixelation, and stuttering. By the time it clears up, I have missed large chunks of the program.

 

Live TV, as a rule, does not suffer with these problems, so I suspect an issue with the hard disk. It makes a laboured chugging sound when these issues are apparent.

 

Thanks.

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Forum Team (Retired) BenD_H
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Re: Recordings pixelated and jumping

Hi there Garethp,

 

Thank you for coming back to the Community and posting your comment. 

 

I'm sorry to read that the TiVo has been showing some pixelation on the shows and I'd love to help here.

 

I've been looking into the connection on all services in the home and can see that there's some Downstream power levels being a bit off what I'd like. Finding this I'd like to arrange an engineer to come and help with this. 

 

I've sent you a 'Private Message', you can find this by clicking on the little red envelope near the top left of the page.
 
Get back to me when you can.
 
Ben
 

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garethp
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Re: Recordings pixelated and jumping

Hi Ben,
Replied to PM.

Thanks.
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