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angelatucker
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Recordings freezing

For the last few months every recording on my tivo box keeps freezing after about 10 mins of watching. Rewinding and forwarding resolves the problem though sometimes it comes back again.

Have thought about resetting the box but would I lose all the saved programmes and links?

Any suggestions would be greatly appreciated.

Angela

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tadek6
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Re: Recordings freezing

I am having the same problem and my box is only 1 month old!

Really annoying and rewind or FFWD does not fix it. I have to completely come out of the program and wait a few minutes before trying again. Tried rebooting it etc but seems like a common problem.

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Re: Recordings freezing

Hi angelatucker,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with you TiVo®.

 

I've had a quick peek at your account and can see you currently have four TiVo® boxes on your account.

Does this recording issue affect all four boxes or just one of them?

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh

 

 


Tech fan? Have you read our Digital life blog yet? Check it out


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Re: Recordings freezing

Hi tadek6,

 

Welcome to the Community!

 

Sorry you're also having trouble with this.

 

I've located your account and have run some checks on your equipment. I'd like to send a technician to take a look at this for you.

I've sent you a private message (purple envelope at the top right of your screen) so I can get this arranged.

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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angelatucker
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Re: Recordings freezing

Hi , its only this box that it happens to. Its also very slow in responding to commands

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Re: Recordings freezing

Hi angelatucker.

 

Thanks for the details!

 

I've run some checks on the equipment and I can see an issue with the signal. I'd like to send a technician to take a look.

I've sent you a private message (purple envelope at the top right of your screen) so I can get an appointment arranged.

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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