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carolsung
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Recording programmes

When I set to record a programme, why does it sometimes only partially record it instead of the full programme. I set it to record a minute before the start and 4 minutes after the programme finishes?

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Parrotperson
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Message 2 of 12
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Re: Recording programmes

Can you give us some examples?

have you looked at your recording hiccoughs? That should say what's gone wrong. 

Home-my shows-recording hiccoughs 

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carolsung
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Message 3 of 12
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Re: Recording programmes

Set to record Sex and the City on Saturday, it recorded 1hr 27 mins.  Puss in Boots last night it recorded 23mins.  That the two most recent incidents.

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Parrotperson
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Message 4 of 12
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Re: Recording programmes

And recording hiccoughs? That'll give you the best clue as to what's gone wrong. 

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carolsung
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Re: Recording programmes

Power lost! on some programmes but not all.

 

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Parrotperson
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Message 6 of 12
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Re: Recording programmes

Mm. Check all your cables in the back especially the power cable.  If that doesn't sort it you'll need an engineer to sort it out. 

Im assuming you're not prone to power cuts where you live?!

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Forum Team
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Message 7 of 12
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Re: Recording programmes

Hi carolsung,

 

Welcome to the forum community Smiley Happy

 

I'm sorry to hear that some of your recordings have not been recording fully for you.  I'll be happy to help check this out with you.

 

I have taken a look at your box remotely and all looks great signal and power level wise.  The hard drive status is also looking great from here.

 

How are things looking today?  If you have had any further instances of this, let me know the details and I can help further.

 

Keep me posted.

 

Collette Smiley Happy


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carolsung
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Message 8 of 12
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Re: Recording programmes

I set to record Birds of a Feather  on ITV1 HD and set the series link for the programme about China on BBC2 HD last night, both have not recorded. 😞

 

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Message 9 of 12
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Re: Recording programmes

Hi there carolsung, 

I'm so sorry to hear that these shows failed to record on Thursday night, and really do hope you're able to watch these shows via our Catch Up on Demand service. 

Could you please look at recording hiccups and let me know the reason why both of these shows did not record?

Many thanks and apologies once more. 

Huw


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carolsung
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Message 10 of 12
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Re: Recording programmes

Power lost!

Has this got to do with using only one remote control handset to operate tv and TiVo box?

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