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Monkeyboy1
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Recording issues

Hi , if anyone can help , I'm having problems with recorded hd programs , picture is jumping all over the place on playback , picture is fine on hd channels only when recording.
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Re: Recording issues

Hi Monkeyboy1

 

Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your recorded content recently.

 

I've located your accounts to take a closer look at this from our end and run some tests on the set top box. We're detecting some minor errors and I'd like to arrange for a member of the team to come and take a closer look, if you're available?

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

We'll talk soon

Craig


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