First of all I'd like to welcome you to the forums and say that I'm really sorry to hear that your recordings are freezing and causing the TiVo® to restart.
I've run some testing on your TiVo® and can see that it is reporting a faulty hard drive, so I'd like to arrange for a technician to call out and investigate further.
I've sent you a private message in order to get things moving for you, please look to the top left of this page where you'll see a red envelope icon, click on this and you'll see my message.
Many thanks and apologies again
P.S. It's very likely that the engineer will swap the TiVo® for a different one, whilst we are unable to save any of the recordings, there are things like series links, wish lists etc that we are able to back up. Why not check out http://virg.co/boxswap to learn how to back up some of the settings you already have.
I'm really sorry to hear this, it certainly sounds like the option to copy is no longer available, as you would need to see two boxes, one would be active, and the other as inactive.
I know when I had my TiVo® changed the option was there for some time, but that may have been because I copied the settings before the technician called out it allowed me to do this as I already have two TiVo® boxes.
Never mind, however the most frustrating part has been dealing with the call centre. I have to say that having to speak so slowly to somebody because they lacked nothing more that a basic command of English was appalling. I ended up going through to the service cancellation line, Virgin really need to look at such an dreadful service.