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david1970
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Recorded shows break up

This has been happening for some time now, programs start by playing back fine and then start to freeze and stutter and pixelate.  I have spoken to the support team twice, they do their checks and tell me everything is fine.  A few days later I watch a recorded show and the picture breaks up again.

Have done all the usual stuff.  Power down box, remove card, reboot and so on.  Just frustrated that support guys do not seem to accept their is a problem.

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Re: Recorded shows break up

Hi there david1970,

 

Really sorry to hear about the fault experienced.

 

I've located your account and there does appear to be some level issues present.

 

I would like to arrange for an engineer to visit to resolve this.

 

Someone of the age of 18+ would need to be present in order for this appointment to go ahead.

 

I've sent you a private message so that we can chat some more.

 

You can locate my message by clicking on the envelope icon near the top right corner of the Community page.

 

Speak soon,

 

Nat_J


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