Hi We are having issues with recorded programs from multiple channels on multiple days. Jumping, skipping, breaking up and pixels. Takes twice as long to watch something and also the tivo box crashes around twice a day. We have only been connected a week
We've been having the same problem for around 2 months now. Always when watching a recorded program. Lasts for around a minute and sometimes clears if we rewind about a minute, or pause for few minutes but most the time none of this works and we have to watch and try and work out what we've missed.
Really sorry to hear you're having trouble with your recordings.
I've located your account and I can see an issue with your Downstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
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