If you've spoken to them and they acknowledged the mistake then I would hope less than 24 hours. If you're over that I'd phone in again.
Welcome to the Community, I'm very sorry to learn about the problems with your service lately.
I've been able to locate your account and can see that you've spoken to the team about getting your service reconnected, which is excellent news.
I'd love to hear how that goes and I'll be here should you need any assistance moving forward.
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