Can somebody help. I'm am new to virgin v6 (5 days ago) and other am really frustrated already. When I try to watch something on one box in another room, I just get a blank screen and then an error message 'can not play try again v401. The two boxes find each other, but won't play the programs. It's driving me insane.
Welcome to the Community, I'm very sorry for the problems you're experiencing with your TV service recently, I've not been able to accurately locate your account to take a closer look at this from our end unfortunately.
So I can take a look, would you be able to reply to the private message I've sent with the requested information? You can view the message by clicking the envelope on the top right of this page.