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Grestone55
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Re: TiVo freezing and pixellating

I've just joined the community and see that some others are experiencing the same problems we have.  When we watch a recording the picture will freeze and/or pixellate and then jump about missing out chunks of the programme. If I have set a series link but we happen to be able to watch the programme live the same thing will happen.

 

The speed with which our TiVo box responds to the remote control also varies with there being no perceptible link or cause, e.g. time of day, whether programmes are being recorded etc.

Hope you can help. 

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Superuser
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Re: TiVo freezing and pixellating

That sounds as if you have signal issues which will need a tech visit. 

What did the Faults team say when you talked to them about the issue?

You'll get an immediate response if you give them a ring on 150 (from 08:00 until midnight, every day), or use the Contact Us link at the bottom of this page to initiate a live chat (from 08:00 until 20:00, Monday to Saturday)

This is primarily a user community forum and while the VM forum team do endeavour to read and, where appropriate, respond to every thread, it can take them a few days to wade through the volume of posts. So for an technical issue, which this seems to be, your best line of inquiry is through the Faults team via the methods above.


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