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QuickStart Connection Error 7001

Morning all, 


I have moved to a new house and am trying to set up my quickstart package.  I have broadband but the TIVO stops at its first stage of the install with a 7001 connection error.


I would call Virgin but my phone line isn't working either!


Anyone have any idea how to fix this?  If not it will be a walk outside to get a mobile phone signal and hope there's not too much running in and out to try things!



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Re: QuickStart Connection Error 7001

Hi CD2015


Welcome to the Virgin Community Man Happy


I'm massively sorry to learn about the problems you've been experiencing in trying to get yourself set up! If you're still experiencing this issue and would like me to take a closer look, respond to the private message I've sent with the requested information. 


You can view the message by clicking the red envelope on the top left of this page.


Talk soon




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