• 8
  • 0
  • 0
Tuning in
Message 1 of 2
Flag for a moderator

Problems with HD channels

Yesterday I had virgin media installed and all the SD channels are fine but the HD ones (especially BBC2 & C5) are unwatchable. They keep breaking up and have lines across them.

Via the support page link. I have tested the TiVo & TV without any improvement.

I'm thinking it's a signal strength problem. Is this something Virgin can sort out without an engineer visit, I really don't want to take anymore time off work.


Many Thanks

0 Kudos
  • 5.09K
  • 180
  • 311
Forum Team
Forum Team
Message 2 of 2
Flag for a moderator

Re: Problems with HD channels

Hello Hippobiker,


Thanks for posting and I'm sorry to hear this is happening with your HD channels.


I have been able to locate your account to run a couple of checks and I would like to send one of the team out to take a look at this for you so if you click on the purple envelope at the top right of your screen you will see a message waiting for you with further information.


Speak to you soon



Forum Team

New around here? To find out more about the Community check out our Getting Started guide