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Andreacooke75
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Problems with 11 yr old virgin box

Hi I've had my virgin box for 11 years but the last 6 months it restarts repeatedly on its own which takes upto 10 to 15 mins. It's very slow when navigating through the diff TV options etc. Any advice? I turn it off for a couple of mins but it still no results to the problems.
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Re: Problems with 11 yr old virgin box

Hi Andreacooke75,

Welcome to the Community!

Really sorry to hear you're having trouble with your box.

If the box is rebooting itself then we'll need to arrange for a technician to check it out for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

Speak soon Smiley Very Happy

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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LittleMick73
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Re: Problems with 11 yr old virgin box

Hi blimey 11 years it doesn't owe you anything, I think you could phone & justifiably as for a replacement, which you will be lucky it that runs trouble free for 2 years. Regards Micky
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Andreacooke75
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Re: Problems with 11 yr old virgin box

Hi mick

Haha thank you for that. I'll give them a ring tonight. 😆
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Message 4 of 6
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Re: Problems with 11 yr old virgin box

Hi Andreacooke75,

Welcome to the Community!

Really sorry to hear you're having trouble with your box.

If the box is rebooting itself then we'll need to arrange for a technician to check it out for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

Speak soon Smiley Very Happy

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Andreacooke75
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Re: Problems with 11 yr old virgin box

Hi Josh

The purple envelope is empty? Please can you try and send the message again.

Many thanks
Andrea
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Re: Problems with 11 yr old virgin box

Hi Andrea,

Really sorry about that, it seems my message didn't go though!

Try again and you should see it there.

Speak soon Smiley Very Happy

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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