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Problem with recordings

Regular problem - watching recordings on our TiVo box and now when halfway through a programme we get picture breaking up, freezing and even scenes appearing in the wrong order. This is just not acceptable given the cost of the service. Have tried resetting ..doesn't make any difference. 

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Super solver
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Re: Problem with recordings

You may have a signal problem or possibly a dying box. You need to phone in and get an engineer either way. 

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Forum Team (Retired) BenD_H
Forum Team (Retired)
Message 3 of 3
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Re: Problem with recordings

Hi Harbous, 


Thank you for your message here again in the Community.


I'm sorry to hear that the recordings haven't been up to scratch, looking into this I wasn't able to see anything on that side but I was able to see that any internet services you may have might have some issues. I've sent you a 'Private Message', you can find this by clicking on the little blue envelope near the top right of the page.

Get back to me when you can.

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