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Reloaded
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Problem with new TiVo box (startup checklist IP Configuration)

Received the Samsung TiVo box yesterday so I unplugged the old box and plugged in the HDMI, Coaxial and Smart card into the new one and I booted it up to realise we had problems...

So you get these checklist procedures:
Checking Connections
Checking Digital Signal Levels
Configuring IP connections
Checking Cable Signal Strength
Configuring Network Settings

It checks off the connections and signal levels but gets stuck on the IP configuration, and after some time it comes up with an error message saying activate it and if so call or something. So I went to activate it and it activated so I rebooted and still the same problem, it gets stuck on the IP configuration. What's going on and how do I fix it?
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Reloaded
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Message 2 of 10
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Re: Problem with new TiVo box (startup checklist IP Configuration)

Please can someone help me cause I can’t pass the checklist screen!
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Forum Team
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Re: Problem with new TiVo box (startup checklist IP Configuration)

Hi Reloaded,

 

Welcome to the Community and thanks for posting on the ForumSmiley Happy I'm sorry to hear that you are having problems activating your new TiVo® box. I'd love to look into this for you, but I can't access your account from your Forum details.

 

I'll send you a private message requesting further details so that I can look into this for you. Just check the red envelope at the top left of this page. 

 

 

Speak Soon.

 

 

 


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jolea
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Message 4 of 10
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Re: Problem with new TiVo box (startup checklist IP Configuration)

Hello, I am also having this problem and have been trying since 4pm to sort this, tried calling at 5pm but told lines are closed and cannot get past it and now it's 10pm Smiley Sad really very upset about this please help
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Sgr1
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Re: Problem with new TiVo box (startup checklist IP Configuration)

Hi there. I am having the same problem. Tried calling at 9.30pm but no one there.
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Sgr1
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Message 6 of 10
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Re: Problem with new TiVo box (startup checklist IP Configuration)

Hi Jolea. Any luck in the set up?
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Message 7 of 10
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Re: Problem with new TiVo box (startup checklist IP Configuration)

Hi Sgr1,

 

Welcome to the forums Smiley Happy

 

I'm sorry that your TiVo service isn't working for you at the moment.  I can see you have an engineer calling out to fix this for you.  

 

It would be great to hear back how you get on afterwards, please keep us posted.

 

I look forward to hearing from you Smiley Happy


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Gannicus
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Message 8 of 10
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Re: Problem with new TiVo box (startup checklist IP Configuration)

Hi! Same problem here.... Did I anyone find a solution to it?

 

I rang the Virgin activation team twice and all I got was "yes sir ur TiVo is now activated wait for an hour and that should be all" well by my count it's been 36h or more...... Still not configuring the IP connections.

 

How can I solve this?

 

Thanks beforehand 

 

 

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Gannicus
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Message 9 of 10
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Re: Problem with new TiVo box (startup checklist IP Configuration)

No worries, I phoned up a third time and it was the lucky one, got the TV up and running Smiley Happy
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Message 10 of 10
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Re: Problem with new TiVo box (startup checklist IP Configuration)

Hi Gannicus,

 

Welcome to the community and thanks for posting.

 

I'm terribly sorry you've recently had a problem activating your new TiVo® box. This is not something I like to hear as you're keen to get it up and running quickly.

 

I really appreciate your patience with contacting us for a third time. I hope it wasn't too much of an inconvenience.

 

Please let me know if you continue to have any further problems.

 

Thanks


Rich
Forum Team
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