I received my tivo box yesterday and was told the signal had now been switched on ready to set it all up. I connected it all up and rang to activate.
The startup checklist came up and then after an hour and a half if was stuck on 'checking cable signal levels'. I called and spoke to an operator who told me she had sent another signal to the box and to reset it.
After another 40 minutes it was stuck in the same checkpoint. I called again and was told an engineer would be booked but the line was quite bad so was unsure when it was for.
I thought maybe overnight it may have resolved itself so tried again, but no such luck.
I called a 3rd time to confirm if an engineer had been booked in. It had but between 8-1 Wednesday but during these times i will be at work. So they rescheduled for Friday.
I cant believe i have to wait a while week before my box and broadband will be up and running (hopefully).
I thought as a new customer, they would try their utmost to help as quickly as possible as my first impression is not a good one.