I'm sorry to hear that you're not happy with us right now. Are you experiencing a fault with any of your services at the moment? If so, please let me know what's happening and I'm sure I can help get it sorted for you.
If we find a fault with our service and it's ongoing for a period of time then we do look at credit for service disruption. Each case is looked at individually. If there's any way I can help fix a fault or answer a query, don't hesitate to let me know.
All the best,
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JakePasquill wrote: The increase in prices is due to increase in costs to themselves, they wouldn't push prices up unless it was necessary.
The teams work their best to deal with issues as fast as they can, but with such a huge difference in the customer to staff ratio, it can take time.
If everyone demanded things were fixed immediately, nothing would ever get finished, jobs would be half done and we would be complaining so much more
I would agree with you if the service was being offered for free, but its not. We pay a good deal of money to rent the hardware and expect this to be backed up with a reliable, quick service offering. There will be SLA's published in the terms and conditions. If they are falling outside of these then people have a right to complain. If they are within these then people should pay more attention to what they are signing up to.
You are obviously right in saying that Virgin have costs to meet and the customer to staff ratio is low, however, what is annoying is that new customers get fantastic offers whilst loyal customers get shafted with the price increases to pay for them. This is how business works but people are entitled to say if they feel they are not getting good value for money, or they feel the service is lacking on the back of it.